Exchanges, Returns & Refunds
Reason for Exchanges & Returns:
- Incorrect Product or Size Ordered
- Product damaged
- Product does not match description
- Wrong Product or size shipped
Exchanges, Returns & Refunds Policy:
- If you are dissatisfied with your purchase due to a defect or incorrect product choice, you may return it with the tags attached, in its original packaging, within 7 days of delivery, by the same delivery method which the parcel was received. The Goods must NOT have been used.
- Exchanges & Returns can be done in a Theta Footwear store.
- If you are exchanging the Goods via courier service, a delivery fee of R100 will be charged. If you choose to return your Goods to a Theta Footwear store, there will be no delivery fee.
- In the case of a damaged or incorrect Goods having been delivered, Theta Footwear will evaluate the case and issue a refund upon proof of the damaged/incorrect item. A refund will only be done in the original form of payment.
- If Theta Footwear concludes that the returned item has been worn or damaged in any way by the customer, it will be returned to the customer at their own cost of service.
- When returning goods in-store that were purchased online, the courier amount will not be refunded. i.e. If the shoe was R550 and the customer paid R600 for the courier service, only R550 will be returned to the customer.
- You can only exchange your returned item for a different size, not for a different colour or any other item.
- If you are exchanging or returning your Goods, you need to contact the customer service team at theta.vdbl@gmail.com or WhatsApp 068 025 6974
- There are No refunds on Sale items.
- Any items that are returned to Theta Footwear which is damaged due to inadequate protective packaging will NOT be liable for the processing of the exchange nor the cost of the exchange and/or refund. The shoes will be inspected upon their arrival back with Theta Footwear and the Company reserves the right to withhold the dispatch of exchange shoes if it deems fit. Please note that exchanges are only valid for a period of 30 (thirty) days from the date of receipt of your order.
- In the event that you wish to be refunded, a handling fee of R100 shall apply. You will be refunded to the value of the shoe/s being returned less the delivery fee
- Please note that the refund period is only valid for a period of 30 (thirty) days from the date of receipt of your order. Theta Footwear shall collect the shoes to be refunded. Please note refunds will not be made should the returned shoes show any signs of wear whatsoever. The items being returned for a refund MUST be returned to Theta Footwear in their original packaging. Any items that are returned to Theta Footwear and are damaged due to inadequate protective packaging will NOT be liable for the processing of the refund.